LOCATION: New York, NY (Hybrid)
DEPARTMENT: Executive Board
POSITION TITLE: Operations Manager [EXC-OM]
REPORTS TO: Managing Director & Artistic Director
EMPLOYMENT TYPE: Volunteer/Internship
COMPENSATION: Unpaid
START DATE: Immediately upon hire
Position Summary
The Operations Manager oversees the day-to-day administrative, financial, and operational functions of the organization, reporting to and working closely with the Managing Director. This role ensures that systems, processes, and resources are effectively managed to support the company’s mission. The Operations Manager also serves as a key liaison across departments, board members, funders, and external partners, ensuring smooth communication and workflow.
小隙大作戏剧工作室的运营经理负责监督本机构的日常行政、财务和运营工作，直接向常务董事（Managing Director）汇报并与其紧密合作。该职位确保系统、流程和资源得到有效管理，以支持公司的使命。运营经理还作为跨部门、董事会成员、资助人和外部合作伙伴之间的重要联络人，确保沟通顺畅、工作流程高效。
Key Responsibilities
Board, Administrative & Scheduling
Oversee the organizational calendar, including major meetings, rehearsals, donor events, and all deadlines.
Ensure efficient internal communications by drafting and reviewing organizational correspondence, memos, and documentation.
Prepare schedules, agendas, minutes, notes, and follow-up action lists for senior leadership meetings and board meetings.
Manage RSVPs of events and maintain databases.
Oversee acknowledgement systems, such as donor thank-you letters and follow-up communications.
Maintain efficient filing and record-keeping systems (digital and physical) for organizational operations.
Operational & Financial Management
Track organizational deadlines such as workshops, grants, reports, and major projects, ensuring accountability across departments.
Supervise administrative workflows to ensure MD and senior staff are updated on all progress and deliverables.
Oversee processing of expense reports, reimbursements and invoices.
Assist the MD with budget tracking, financial reporting, and compliance requirements.
Event & Production Support
Manage operational aspects of events, including opening nights, galas, and donor cultivation gatherings (RSVP tracking, guest communications, on-site logistics).
Coordinate VIP attendance and special guests, ensuring a professional guest experience.
Liaise with production staff on resource allocation and scheduling needs.
Confidentiality & Professionalism
Uphold discretion when managing sensitive financial, personnel, and donor information.
Represent the organization with professionalism in all internal and external communications.
董事会、行政与日程管理
统筹组织日程，包括重要会议、排练、资助人活动及所有截止日期。
确保内部沟通高效，负责起草和审核组织的往来信函、备忘录及相关文件。
为高层领导会议和董事会会议准备日程表、议程、会议纪要、会议记录及后续行动清单。
管理各类活动的 RSVP（出席确认）、戏剧票房，并维护数据库。
监督致谢系统，如资助人感谢信和后续沟通。
维护高效的档案和记录系统（电子与纸质），用于组织运营。
运营与财务管理
跟进组织各类截止日期，如工作坊、资助申请、报告及重大项目，确保各部门履行责任。
监督行政工作流程，确保常务董事及高层团队及时获悉进展与成果。
监督报销、发票等费用处理。
协助常务董事进行预算跟踪、财务报告和合规工作。
活动与制作支持
管理各类活动的运营事务，包括首演、筹款晚会及资助人交流活动（RSVP 跟进、宾客沟通、现场统筹）。
协调 VIP 与特别嘉宾的出席，确保专业的宾客体验。
与制作团队沟通，协调资源分配及排期需求。
保密与专业性
在处理敏感的财务、人事及资助人信息时保持高度保密。
在所有内部与外部沟通中代表机构展现专业形象。
Qualifications
Fluent in English. Fluency in Mandarin Chinese is a plus.
Pursuing or obtained a Bachelor’s degree or equivalent/higher professional experience.
Experience in arts administration, operations, or related field preferred.
Proficiency with Microsoft Office / Google Workspace, or other databases.
Strong organizational and leadership skills, with the ability to stay organized and manage multiple priorities and deadlines.
Excellent written and verbal communication.
Ability to handle confidential matters with discretion.
Interest in theater and performing arts is desirable.
精通英语。如能流利使用普通话为加分项。
本科在读或具有等同/更高的教育经历。
有艺术管理、运营或相关领域经验者优先。
熟练使用 Microsoft Office / Google Workspace 或其他数据库。
具备较强的组织和领导能力，能够保持条理并管理多项事务与截止日期。
出色的书面与口头沟通能力。
能够谨慎处理保密事项。
对戏剧和表演艺术有兴趣者尤佳。
To Apply…
Please submit your resume using the application form linked below. Click the “Apply Now” button to begin. You are also welcome to include any additional materials that you feel help us better understand your skills, background, or passion—even if they are not specifically requested.
If you have any questions, please email us. NO PHONE CALLS, PLEASE.
(Optional) You may submit a cover letter on what you would like to achieve in Shall See Theater.